Privacy Policy

Effective Date: 08/12/2025
Website:  essentiabynorlette.com
Brand: Essentia By Norlette
Location: South Africa
Applies to: All Customers

1. Introduction

EssentiaByNorlette (“we”, “our”, “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you visit or make a purchase on essentiabynorlette.com.

By using our website, you agree to the terms described in this policy.

2. Information We Collect

• Email address
• Phone number
• Shipping address
• Billing address (if different)
• Payment Information:
  We do not store or process your payment details. All payments are handled securely by third-party payment gateways. Your card or account details never touch our servers.

Automatic Information (Cookies & Analytics):
We may collect technical data such as:

• IP address
• Browser type
• Device type
• Pages viewed
• Time spent on the site

This helps us improve the website’s performance and user experience.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations and updates
• Respond to customer service requests
• Improve our products, website, and user experience
• Prevent fraud or misuse of our services
• Stay legally compliant

We do not sell your data. Ever.

4. International Shipping & Data Transfer

Because we ship internationally, your data may be processed in other countries. We only work with partners who maintain strong data protection standards similar to South African POPIA (Protection of Personal Information Act).

5. Cookies & Tracking Technology

We use cookies to:

• Keep your shopping cart active
• Remember your preferences
• Improve site performance
• Analyze traffic and behaviour

You can modify your browser settings to block or delete cookies at any time, but certain features may stop working correctly.

6. Your Rights

Under South African POPIA and international privacy laws, you have the right to:

• Access your personal information
• Correct or update your information
• Request deletion of your data
• Withdraw consent
• Opt out of marketing emails
• To exercise any of these rights, email us at:  Contact Us

7. Data Security

We use industry-standard security measures to protect your information from loss, misuse, or unauthorised access. Payment information is always handled by secure, PCI-compliant gateways.

8. Marketing Communications

With your permission, we may send you emails about:

• New product arrivals
• Special offers
• Beauty and cosmetic updates

You can unsubscribe at any time via the “unsubscribe” link in our emails.

9. Changes to This Policy

We may update this Privacy Policy when needed. The latest version will always be available on essentiabynorlette.com. Changes take effect immediately once posted.

10. Contact Us

Questions about your privacy? Want to access or update your data?
Reach us at:  Contact Us